When it comes to replying a large number of entries it becomes a hectic job.
And many times you need to reply in the same format. For example, a thanking note to a feedback entry etc.
In that case auto-text feature will rescue you out. It will save a lot of time and efforts.
Below is an auto-text for “Customer Not Responding”. So anytime if you need to respond to those customers who are not responding, then you can apply this auto-text and need not type again and again.
Some predefined auto-text feature allows you to choose the text and reply to the entries coming in.
You can even define your own new auto-text and add them. You can add your own texts and description and use them in future whenever required.