If you are a web owner or any online service provider, then it is really beneficial to have a great help desk feature on your website. This functionality grants your customer to connect easily to you with their queries or complaints. And, solving the issues of your customers regarding your products & services in time will lead to happy & satisfied customers that might bring a success to your business.
So, by keeping an eye on all these situations we’ve collected some of the best Help Desk PHP Script in this article with which you can easily handle all your customer queries & complaints. In fact, you will also get live chat support, discussion forums and FAQ section along with the product to resolve your customer’s queries within a minute.
So, these are the brief introduction of the products, I would suggest you dive in deeper for more clarity.
Few More To Read:
1. Dove Ticket System – Helpdesk Support System
Dove Ticket System is one of the best choice for any of the organization. It is simple to use which respond to the questions or problems asked by your customers regarding any product instantly. By adding Dove Ticket System into your site your clients can send tickets directly to you without making any registration.
Also, you can ask your client what mode of communication they prefer to connect with you. In addition, the product contains email management functionality in order to manage a large number of emails in one place.
Other Useful Features:
- With the help of this product, you can categorize the tickets as low, medium & higher priority according to the customer’s issues.
- It has a feature to check open, pending close & replied status of tickets to makes users aware of their ticket status.
- Dove Ticket System contains media library with full control over max file size if uploaded along with queries.
- You can add FAQs section in every service of your business available on your website.
Pricing:
It will cost you $20 which is its regular plan for all the above-listed features. Whereas, $100 for its extended plan for more advanced features.
2. Support Ticket System – Helpdesk Support System
Support Ticket System is a simple yet responsive help desk PHP script which specially designed for any online service provider organization. It is best to support your customers who have purchased your products or services. In fact, the product allows the admin to define each product or services on their site.
Other Useful Features:
- There is an option of email notification with which your customer get notified after their queries get resolved.
- Admin has the authority to see, close, reopen and change the status of the tickets.
- With the help of this product, you can also create query tickets if customer contact you via phone calls.
- Your customer can create multiple tickets according to their queries and issues.
Pricing:
At $13 the product gives you all the above-listed features & functionalities.
3. Go Tickets – Live Chat Software For Website
Go Tickets is one of the best customer support PHP script. It is a robust support ticket management system which enables the customers to create tickets, view them and check the status of those tickets. It has a clean & clear ticket dashboard which allow you to manage every details & description of the customer’s queries tickets.
Other Useful Features:
- It provides a separate ticket dashboard where you can manage the entire ticket related detail like a total number of tickets, a number of tickets opened or closed etc.
- Customers can easily create tickets and later they can check the status of those tickets from any of the site.
- The script comes with various responsive themes which allow you to use on tablets, desktop & mobile phones.
- It allow you to add any attachment files to every ticket while creating the tickets.
Pricing:
Its regular license comes at $10 with free supports, no transaction fee at any stage etc. Or, you can also buy its extended license at $30 along with same or more advanced features.
4. Customer Support PHP Script – Best Customer Service Software
Customer Support is a live chat help desk PHP script which is created to provide a live support for your website’s visitors. It includes help desk with knowledge base & FAQ to provide a full support system to the users.
Other Useful Features:
- The product supports knowledge base articles which explain a detailed description of your product & services.
- It is built on top Laravel PHP framework and supports all its latest version.
- The script provides you a section where you can manage users details, tickets details, FAQs etc
Pricing:
This product comes with these features at $29. Whereas if you wish to take a more advanced feature of its then you can go with its extended license at $87 only.
5. Ticket Support Script – Best Customer Service Software
The script is an affordable online help desk PHP script which is created to manage all customer support requests at a single centralized location. The product supports smart ticket management system which handles multiple customer support & client requests effectively. Also, it contains edit, deletes, and export ticket features through which you can update the tickets created by your customer instantly.
Other Useful Features:
- It provides a ticket assignment feature which allows admins to distribute different queries for tickets to the various support agents.
- The script comes with a feature of tracking which allows the administrator to monitor all activities of the support staffs.
- It supports canned message option which allows help desk admin to add a custom predefined message to send the direct reply to the user.
- The product consists of a feature of auto updatation with which ticket status automatically gets change when a support member or any client has replied.
- It provides customer panel secured with a password through which your customer can communicate with your staff instantly.
Pricing:
It comes in 2-different pricing stages:
- User License – At $39 you will get this plan including free installation support, free updates and many more.
- Developer License – This plan comes at $59 along with more advanced features like code changing option, copyright removal feature etc.
Final Takeaway:
Now, these were the choices of the best Help Desk PHP Script which we’ve selected here as per the user’s ratings and reviews. Every single product in this article comes with various features and functionalities like live chat option, multiple FAQs and many more which provide your customer multitude of ways to contact you.
So, if you liked our post and you think I’ve left something in this article then do let us know through the comment section.
