Helpdesk Form: Support Customer Query
FormGet can be used as an integrated powerful helpdesk tool that provide information to customers related to any product or service.
Using helpdesk forms feature –
You can filter all the incoming messages & entries and categorize it in 4 different ways:
- New Message: All new queries comes under this category.
- On-hold Message: Pending queries that need to be resolved more comes under this category.
- Replied Message: Queries that have been resolved comes under this category.
- All Messages: All kind of queries comes under this category.
Benefits Of Using Helpdesk Services Using FormGet –
- Manage your forms & fields by assigning different kinds of queries to the different segment of the department.
- Quickly add team members to your account and share the form messages by giving form access to them.
- Facilitates real-time conversation with your prospects using an instant messaging tool.
- Manage your team by assigning different forms to them based on their expertise.
- Reply to the customer queries.
- Track down all the previous messages with the same customer.
In this way, our powerful online form builder tool lets you perform all these activities in a most simpler way under Help desk forms support feature.